Areas we help with
Benefits & Welfare Rights
Help understanding benefits rules, decisions, procedures and official correspondence.
What we can help you understand
- Explaining letters and decision notices in plain English
- Understanding published eligibility rules and criteria
- Understanding mandatory reconsideration and appeal procedures
- Understanding what evidence official guidance asks for
- Signposting to relevant advice organisations where needed
What this is not
Nothing on this page, and nothing said during a session, is legal advice or a solicitor's opinion. We do not represent anyone at a court, tribunal or hearing, and we do not conduct correspondence on your behalf. Where your situation calls for advice or representation, we will encourage you to contact an appropriately authorised professional or a relevant official service.
Not sure where to start? Tell us what happened.
Describe your situation in your own words. We will let you know whether an information and guidance session would help, or whether you would be better served by an appropriately authorised professional or official service.