Areas we help with
Consumer Rights
Help understanding consumer rights, contracts, refunds, faulty goods and complaints procedures.
What we can help you understand
- Understanding general rights around faulty or misdescribed goods
- Making sense of contract terms and cancellation information
- Understanding published complaints and escalation procedures
- Understanding what ombudsman and ADR schemes say about their process
- Understanding published time limits for raising issues
What this is not
Nothing on this page, and nothing said during a session, is legal advice or a solicitor's opinion. We do not represent anyone at a court, tribunal or hearing, and we do not conduct correspondence on your behalf. Where your situation calls for advice or representation, we will encourage you to contact an appropriately authorised professional or a relevant official service.
Not sure where to start? Tell us what happened.
Describe your situation in your own words. We will let you know whether an information and guidance session would help, or whether you would be better served by an appropriately authorised professional or official service.