Pricing
Pay for the time you need, nothing more
Sessions are booked by length. You will always know the cost before you book, and there are no ongoing fees.
Quick Clarity
30-Minute Information & Rights Guidance Session
£39/ 30 minutes
A focused session to help you understand your situation and the publicly available information that relates to it.
Best for: A focused question or a straightforward information issue.
- Online or telephone session
- Plain-English explanation of relevant information
- Overview of possible next steps
Full Guidance
Most popular60-Minute Information & Rights Guidance Session
£69/ 60 minutes
A longer session where more documents, correspondence or procedures need to be worked through together.
Best for: Situations needing more time to understand the background, the relevant information and the available resources.
- Online or telephone session
- Review of correspondence and official documents
- Plain-English explanation of relevant procedures
- Overview of possible next steps
- Signposting where appropriate
Written Summary
60-Minute Session + Written Information Summary
£89/ 60 minutes
Our 60-minute session plus a written summary of what was discussed, with links to the official sources used.
Best for: People who would also like a written summary of the general information, resources and signposting discussed.
- Everything in the 60-minute session
- Written summary of what was discussed
- Links to the official sources used
- Signposting where appropriate
Prices are shown clearly before booking. No hidden fees. Secure payment powered by Stripe.
These are information and guidance sessions. They are not legal advice consultations.
A reduced rate may be available for people receiving Personal Independence Payment (PIP) or qualifying benefits. Discounts are considered on an individual case basis — please mention your circumstances when booking and we will let you know what may apply.
What is included
Every session includes a plain-English explanation of the information that appears relevant to your situation and an overview of the possible routes available to you. A written summary with links to the official sources used is included in the Written Summary session.
What is not included
Sessions do not include legal advice, formal legal opinions, drafting on your behalf, or representation at any court, tribunal or hearing.
Reduced rates
A reduced rate may be available for people receiving Personal Independence Payment (PIP) or qualifying benefits. Discounts are considered on an individual case basis — please mention your circumstances when booking and we will let you know what may apply.
Payment
Secure payment powered by Stripe. Card details are handled by Stripe and are never stored by this service.
Payment and cancellations
[PLACEHOLDER — payment methods, cancellation window and refund terms to be confirmed by the owner and reflected in the Terms & Conditions.]
What you receive
What is included in every session
Dedicated session time
Time set aside for you alone, online or by telephone, at the time you booked.
Clear explanation of general information
The published rules, guidance and procedures that appear relevant, explained in plain English.
Help with terminology and processes
What the words mean and how the process is meant to work, step by step.
Relevant official resources
Links to the authoritative UK sources used, so you can read them yourself.
Practical signposting
Which organisations, official services or authorised professionals may be able to help further.
Questions to consider
Questions you may wish to raise with an appropriate professional or organisation.
Written information summary
Included where the service you selected includes a written summary.
Sessions provide information, guidance and signposting. No legal outcome is promised or implied.
Not sure where to start? Tell us what happened.
Describe your situation in your own words. We will let you know whether an information and guidance session would help, or whether you would be better served by an appropriately authorised professional or official service.