Areas we help with
Housing & Tenancy Information
Help understanding general housing and tenancy rights, procedures and correspondence.
What we can help you understand
- Understanding tenancy types and what published guidance says about them
- Making sense of notices and letters from a landlord or agent
- Understanding deposit protection and repair procedures
- Understanding general council housing and homelessness procedures
- Signposting to specialist housing services where appropriate
What this is not
Nothing on this page, and nothing said during a session, is legal advice or a solicitor's opinion. We do not represent anyone at a court, tribunal or hearing, and we do not conduct correspondence on your behalf. Where your situation calls for advice or representation, we will encourage you to contact an appropriately authorised professional or a relevant official service.
Not sure where to start? Tell us what happened.
Describe your situation in your own words. We will let you know whether an information and guidance session would help, or whether you would be better served by an appropriately authorised professional or official service.