Legal
Complaints Procedure
If something has gone wrong, we would like the chance to put it right.
How to complain
Email MilenaMilkova@LegaraRights.onmicrosoft.com with the heading "Complaint", describing what happened, when it happened and what outcome you are seeking. Please include the date of any session.
What happens next
- We acknowledge your complaint in writing within seven working days.
- We review the matter and any records relating to it.
- We respond in writing with our findings within two weeks of your complaint.
If you are not satisfied
Because Legara Rights is not a firm of solicitors, complaints about this service do not fall to the Legal Ombudsman. The correct escalation route and any alternative dispute resolution option will be confirmed on professional advice.
Data protection concerns
If your concern relates to personal information, you may also complain to the Information Commissioner's Office.